Refund Policy
Last updated October 5, 2026
Using VotedMenu to find, rate and review food is free. This policy covers paid plans, which are billed through our payment provider, Dodo Payments (merchant of record).
Developer API (Pay per Request)
- You’re billed each month for the requests you made that month. There’s no upfront fee.
- You can cancel at any time from /developers → Manage Billing; you then pay only for requests already made.
- Requests that were served aren’t refundable. We refund charges caused by our billing errors, duplicate charges, or requests that failed because of a fault on our side.
- Set a monthly request cap on /developers to control spending.
Subscriptions (Monthly Plans)
- Subscriptions renew monthly until cancelled. Cancel any time in the billing portal; you keep access until the end of the period you paid for.
- We don’t refund partial months, except where the law requires it or the Service was unavailable for a significant part of the period because of us.
Right of Withdrawal (EU, UK and Similar Laws)
Paid plans are digital services that start immediately when you ask. If you’re a consumer with a legal right to withdraw within 14 days, you agree when buying that the service starts right away; if you withdraw within 14 days, we refund the amount paid minus the value of the service already provided.
How to Ask for a Refund
Email hello@votedmenu.com within 30 days of the charge with your account email and the invoice number. We reply within 5 business days. Approved refunds go back to the original payment method through Dodo Payments and usually arrive within 5 to 10 business days, depending on your bank.
Nothing in this policy limits your rights under consumer protection law.